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E5 Performance management

اے سی سی اے · ایکسپرٹیز لیول میں نیا · 8 سوالات

نام: ____________________   تاریخ: ____________

  1. Which type of indicator reports on past results?

    • A A budget
    • B A leading indicator
    • C A forecast
    • D A lagging indicator
  2. Customer satisfaction scores that give early warning of future revenue are usually:

    • A Tax indicators
    • B Cost indicators
    • C Leading indicators
    • D Lagging indicators
  3. What is short-termism?

    • A Reducing costs only
    • B Increasing sales only
    • C Planning for the future
    • D Putting short-term results ahead of long-term value
  4. A division has an ROI of 20 percent and a cost of capital of 12 percent. A $500,000 project earns 16 percent. What does ROI suggest?

    • A Accept the project
    • B The project has no return
    • C Reject the project, because 16% is below the division's ROI of 20%
    • D The project is risk free
  5. A division has an ROI of 20 percent and a cost of capital of 12 percent. A $500,000 project earns 16 percent. If the project is accepted, what is the annual change in residual income?

    • A $0
    • B $20,000
    • C $80,000
    • D $60,000
  6. Which of the four Balanced Scorecard perspectives covers employee training and new products?

    • A Financial
    • B Customer
    • C Innovation and learning
    • D Internal business process
  7. What is a challenge of the Balanced Scorecard?

    • A It uses only financial data
    • B It is too short
    • C It has no link to strategy
    • D Data overload and the choice of indicators
  8. Which issue is specific to transfer pricing in multinational groups?

    • A Only one currency
    • B Tax rate differences and rules on arm's-length prices
    • C No tax authorities
    • D Prices are never agreed

جوابی کلید

1. D, 2. C, 3. D, 4. C, 5. B, 6. C, 7. D, 8. B

  1. Financial indicators are mainly lagging.

  2. They can predict future financial results.

  3. An example is cutting training to meet a target.

  4. This may not be in the interest of the whole company.

  5. (16% - 12%) x 500,000 = 20,000.

  6. It looks at the ability to improve and create future value.

  7. It can be complex and costly.

  8. Tax authorities check that prices are fair.