E Personal effectiveness and communication in business

Written by Mahnoor Sheikh (ACCA)

ACCA · Business and Technology · 9 questions

Name: ____________________ Date: ____________

Which is an effective way to improve time management?
- A Avoiding delegation
- B Taking on every request
- C Checking email constantly
- D Setting priorities and planning the day
What does a competence framework set out?
- A The list of shareholders
- B The skills, knowledge and behaviours needed in a role
- C The profit target of a team
- D The salary scale
Conflict resolved by each side giving up something is called:
- A Accommodating
- B Avoiding
- C Competing
- D Compromise
Which of these is a barrier to effective communication?
- A Active listening
- B Information overload
- C Clear language
- D Feedback
What is the best way to check that a message has been understood?
- A Repeat it more loudly
- B Assume it was understood
- C Send it again by email only
- D Ask for feedback
Which of these is a consequence of ineffective communication?
- A Mistakes and delays
- B Lower costs
- C Faster decisions
- D Better morale
Continuing professional development is:
- A A type of audit
- B Keeping skills and knowledge up to date throughout a career
- C A payment to the professional body
- D A one-off exam
Which of these is a likely cause of conflict at work?
- A Shared objectives
- B A clear organisation chart
- C Unclear roles and limited resources
- D Regular team meetings
Good quality information is:
- A Accurate, complete, timely and understandable
- B Collected without a purpose
- C Detailed regardless of cost
- D Always as long as possible

Answer key

1. D, 2. B, 3. D, 4. B, 5. D, 6. A, 7. B, 8. C, 9. A