3.2 Improving health and safety culture

Written by Imran Qureshi (NEBOSH)

NEBOSH IGC · Health and safety management · 15 questions

Name: ____________________   Date: ____________

1. Which communication method is a permanent record but may not be read?

   • A Graphic
   • B Informal conversation
   • C Written
   • D Verbal

2. Which action helps improve safety culture?

   • A Reducing training to save money
   • B Blaming individuals for all incidents
   • C Visible involvement of leaders
   • D Limiting consultation

3. A benefit of worker participation is:

   • A Better ideas and a feeling of ownership
   • B No need for supervision
   • C Lower training needs
   • D Less need for rules

4. A strength of verbal communication is that it:

   • A Is understood across languages without effort
   • B Cannot be forgotten
   • C Is quick and allows questions
   • D Is a permanent record

5. A limitation of verbal communication is that it:

   • A Is easily forgotten and not recorded
   • B Cannot be used in emergencies
   • C Needs no preparation
   • D Takes longer than writing

6. A strength of graphic communication such as signs is that it:

   • A Gives long detailed instructions
   • B Never needs replacing
   • C Is understood quickly and across languages
   • D Is read by every worker

7. A limitation of graphic communication is that it:

   • A Is limited in detail
   • B Takes a long time to read
   • C Is not allowed in factories
   • D Cannot be seen from a distance

8. A limitation of written communication is that:

   • A It cannot contain detail
   • B It may not be read
   • C It cannot be stored
   • D It is not a record

9. Which action by leaders helps to improve safety culture?

   • A Using discipline only against workers they dislike
   • B Staying away from the site
   • C Taking part in inspections and using discipline fairly and consistently
   • D Ignoring minor rule breaking

10. Competence in the context of culture improvement means workers are:

    • A Always the oldest on site
    • B Trained and able to do the job safely
    • C Paid more
    • D Supervised closely at all times

11. A benefit of consulting workers is:

    • A Removal of the need for a policy
    • B No need for supervisors
    • C Early warning of problems and a feeling of ownership
    • D Lower exposure limits

12. A health and safety committee is one way to:

    • A Replace the enforcement agency
    • B Avoid risk assessment
    • C Consult and cooperate with workers and contractors
    • D Set exposure limits

13. Asking workers for feedback during an inspection can:

    • A Cause the inspection to be invalid
    • B Replace the inspection
    • C Remove the need for training
    • D Show how the work is really done

14. Management that is visibly committed is likely to:

    • A Have no effect
    • B Replace supervisors
    • C Lower the culture by wasting time
    • D Improve the culture by showing safety is a priority

15. An organisation wants to communicate a fire exit route to workers who speak several languages. The method with the best chance of being understood quickly is:

    • A A spoken talk only
    • B An email to managers
    • C A long written procedure in one language
    • D Graphic signs and floor plans