3.2 Improving health and safety culture

Which communication method is a permanent record but may not be read?

• 1 Graphic
• 2 Informal conversation
• 3 Written
• 4 Verbal

Which action helps improve safety culture?

• 1 Reducing training to save money
• 2 Blaming individuals for all incidents
• 3 Visible involvement of leaders
• 4 Limiting consultation

A benefit of worker participation is:

• 1 Better ideas and a feeling of ownership
• 2 No need for supervision
• 3 Lower training needs
• 4 Less need for rules

A strength of verbal communication is that it:

• 1 Is understood across languages without effort
• 2 Cannot be forgotten
• 3 Is quick and allows questions
• 4 Is a permanent record

A limitation of verbal communication is that it:

• 1 Is easily forgotten and not recorded
• 2 Cannot be used in emergencies
• 3 Needs no preparation
• 4 Takes longer than writing

A strength of graphic communication such as signs is that it:

• 1 Gives long detailed instructions
• 2 Never needs replacing
• 3 Is understood quickly and across languages
• 4 Is read by every worker

A limitation of graphic communication is that it:

• 1 Is limited in detail
• 2 Takes a long time to read
• 3 Is not allowed in factories
• 4 Cannot be seen from a distance

A limitation of written communication is that:

• 1 It cannot contain detail
• 2 It may not be read
• 3 It cannot be stored
• 4 It is not a record

Which action by leaders helps to improve safety culture?

• 1 Using discipline only against workers they dislike
• 2 Staying away from the site
• 3 Taking part in inspections and using discipline fairly and consistently
• 4 Ignoring minor rule breaking

Competence in the context of culture improvement means workers are:

• 1 Always the oldest on site
• 2 Trained and able to do the job safely
• 3 Paid more
• 4 Supervised closely at all times

A benefit of consulting workers is:

• 1 Removal of the need for a policy
• 2 No need for supervisors
• 3 Early warning of problems and a feeling of ownership
• 4 Lower exposure limits

A health and safety committee is one way to:

• 1 Replace the enforcement agency
• 2 Avoid risk assessment
• 3 Consult and cooperate with workers and contractors
• 4 Set exposure limits

Asking workers for feedback during an inspection can:

• 1 Cause the inspection to be invalid
• 2 Replace the inspection
• 3 Remove the need for training
• 4 Show how the work is really done

Management that is visibly committed is likely to:

• 1 Have no effect
• 2 Replace supervisors
• 3 Lower the culture by wasting time
• 4 Improve the culture by showing safety is a priority

An organisation wants to communicate a fire exit route to workers who speak several languages. The method with the best chance of being understood quickly is:

• 1 A spoken talk only
• 2 An email to managers
• 3 A long written procedure in one language
• 4 Graphic signs and floor plans