E Personal effectiveness and communication in business

Which is an effective way to improve time management?

• 1 Avoiding delegation
• 2 Taking on every request
• 3 Checking email constantly
• 4 Setting priorities and planning the day

What does a competence framework set out?

• 1 The list of shareholders
• 2 The skills, knowledge and behaviours needed in a role
• 3 The profit target of a team
• 4 The salary scale

Conflict resolved by each side giving up something is called:

• 1 Accommodating
• 2 Avoiding
• 3 Competing
• 4 Compromise

Which of these is a barrier to effective communication?

• 1 Active listening
• 2 Information overload
• 3 Clear language
• 4 Feedback

What is the best way to check that a message has been understood?

• 1 Repeat it more loudly
• 2 Assume it was understood
• 3 Send it again by email only
• 4 Ask for feedback

Which of these is a consequence of ineffective communication?

• 1 Mistakes and delays
• 2 Lower costs
• 3 Faster decisions
• 4 Better morale

Continuing professional development is:

• 1 A type of audit
• 2 Keeping skills and knowledge up to date throughout a career
• 3 A payment to the professional body
• 4 A one-off exam

Which of these is a likely cause of conflict at work?

• 1 Shared objectives
• 2 A clear organisation chart
• 3 Unclear roles and limited resources
• 4 Regular team meetings

Good quality information is:

• 1 Accurate, complete, timely and understandable
• 2 Collected without a purpose
• 3 Detailed regardless of cost
• 4 Always as long as possible