5.5 Violence at work

Which group faces a higher risk of violence at work?

• 1 Those who handle money or valuables
• 2 Roof workers only
• 3 Drivers of cranes only
• 4 Warehouse stackers only

Violence at work includes:

• 1 Only physical assault
• 2 Verbal abuse and bullying
• 3 Only theft
• 4 Only damage to property

A physical control to reduce violence is:

• 1 Louder music
• 2 Counters and barriers
• 3 Fewer staff
• 4 Less lighting

Which of these is a form of violence at work?

• 1 A routine meeting
• 2 A shift change
• 3 Verbal abuse
• 4 A training course

Which worker is at higher risk of violence?

• 1 A customer service worker who deals with angry people
• 2 A data entry worker in a quiet back office
• 3 A warehouse worker who never meets the public
• 4 A technician in a sealed laboratory

A zero tolerance message in a policy means that:

• 1 Some violence is allowed
• 2 Staff may reply with violence
• 3 Reports are discouraged
• 4 Violence against staff will not be accepted

Which of these is a physical design control?

• 1 A longer shift
• 2 A new uniform colour
• 3 A bonus
• 4 Counters, barriers and good lighting

A safe system of work to reduce violence could include:

• 1 Working alone at night with no contact
• 2 Not working alone and agreed meeting arrangements
• 3 Carrying more cash
• 4 Meeting strangers in private places

Training in conflict management helps staff to:

• 1 Use force
• 2 Calm situations before they become violent
• 3 Avoid reporting
• 4 Carry weapons

After a violent incident, the organisation should:

• 1 Report it and give support to the person
• 2 Ignore it
• 3 Blame the victim
• 4 Hide the report

Cashless methods reduce the risk of violence because:

• 1 They make shifts longer
• 2 They remove all customers
• 3 They remove the need for a risk assessment
• 4 There is less cash to steal

Which of these is a consequence of violence at work?

• 1 Absence and staff turnover
• 2 Higher morale
• 3 Lower noise
• 4 Lower insurance

Bullying at work is classed as:

• 1 A hearing hazard
• 2 A form of vibration
• 3 A form of violence at work
• 4 A manual handling task

A risk assessment for violence should look at:

• 1 Only the weather
• 2 Only the policy
• 3 The tasks and places where violence is likely
• 4 Only the pay

CCTV and alarms are examples of:

• 1 Controls that deter and help respond to violence
• 2 Methods for fire alarms only
• 3 Cleaning methods
• 4 Training aids only