D Leadership and management

Which of these describes the difference between leadership and management?

• 1 Leaders only work in large companies
• 2 Leadership sets direction and inspires, while management plans, organises and controls resources
• 3 Managers do not make decisions
• 4 They mean exactly the same

Adair's action-centred leadership model is based on:

• 1 The price, product and place
• 2 Concern for people and for production
• 3 The needs of the task, the team and the individual
• 4 Hygiene and motivating factors

In Tuckman's model of team development, which stage comes after forming?

• 1 Norming
• 2 Storming
• 3 Adjourning
• 4 Performing

Which writer is known for describing nine team roles?

• 1 Handy
• 2 Belbin
• 3 Tuckman
• 4 Herzberg

According to Herzberg, which of these is a hygiene factor?

• 1 Responsibility
• 2 Achievement
• 3 Working conditions
• 4 Recognition

Maslow's hierarchy has which need at the top?

• 1 Safety
• 2 Physiological
• 3 Self-actualisation
• 4 Esteem

McGregor's Theory Y assumes that people:

• 1 Dislike work and need close control
• 2 Work only for pay
• 3 Seek responsibility and can direct themselves
• 4 Cannot be trusted

Which of these is a stage of the training process?

• 1 Dismissing underperforming staff
• 2 Setting the budget for the next year
• 3 Paying a bonus
• 4 Identifying training needs

Which of these is a barrier to effective appraisal?

• 1 Regular feedback
• 2 Clear objectives
• 3 A lack of trust between the manager and the employee
• 4 A written record